If there is nothing wrong with the craftsmanship of your fan, you can still return it unless it is a clearance item marked as “Final Sale.” Here’s our return policy:
- Within 45 days of purchase date.
- Product should be in its original, un-installed condition and returned in original packaging.
- We will refund your full purchase price, plus taxes when we receive the returned fan.
- We will not refund the original shipping charges. However, we will email you a pre-paid postage return label.
- TRAK/JANFANS fans are excluded from this return policy. For all TRAK/JANFANS questions or concerns, please refer to Commerical/ Industrial Return Policy.
- Clearance items marked as “Final Sale” are excluded from this return policy. If such an item is defective, please see below.
- PRICE GUARANTEE- Our commitment to you is that you’ll find competitive prices every day, and if you find one from a qualified online retailer that’s lower on an exact product on our website, we’ll match it.
- This policy is governed by our website Terms and Conditions.
In the rare case that your fan is defective, please do NOT return the fan. Instead email [email protected] or call 1-888-830-1326 and our Support team will resolve the problem with replacement parts or a replacement fan.